This policy explains what personal information Stellar Signage Ltd. (“we”, “us”) collects through this website, why we collect it, and what we do with it.
Information we collect
We only collect information you choose to give us:
- Contact and quote forms — your name, email address, phone number, company name, the details of your enquiry, and any file you attach.
- Technical information — your IP address, browser user agent and referring page, recorded alongside form submissions to help us prevent abuse.
- Analytics — if analytics is enabled, aggregated, non-identifying information about how pages are used.
How we use it
- To answer your enquiry and prepare a quotation.
- To contact you about a project you have asked us about.
- To keep records of work quoted and carried out.
- To detect and block automated or abusive submissions.
We do not sell your information, and we do not use it to send marketing you did not ask for.
Sharing
We share personal information only where it is necessary to deliver a project — for example with an installer or a permitting authority — or where we are required to by law. Our website hosting and email providers process data on our behalf under their own agreements.
Retention
Enquiries and quote requests are retained for as long as we have a business reason to keep them, typically up to seven years for records connected to work carried out. You may ask us to delete your information sooner.
Cookies
This site sets a session cookie required for security (including cross-site request forgery protection). If analytics is enabled, additional cookies may be set by that provider. You can block or delete cookies in your browser settings; the site will continue to work.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable period.
Security
Data is transmitted over an encrypted connection, passwords are stored hashed, and access to submitted enquiries is limited to staff who need it.
Contact
Questions about this policy can be sent to info@stellarsign.ca .